our so lu tions
INCIDENT MANAGEMENT AND REMOTE MONITORING
Our purpose is to offer you our services under the form of Service Desk, as a single point of contact between the users of your organization and standard technologies adopted by it. At TECNASA our promise of value is based on guaranteeing you readiness, flexibility, expertise and proactivity in managing the technical support of your business.
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Our service desk is not only dedicated to providing excellent technical support; it is also closely related to all IT processes and part of its role is to focus on business needs.
Pursuant to the best practices, we provide a broad portfolio of monthly structured service plans with a scope that includes multiple technologies and manufacturers.
Benefits of our solution
Detection and automatic and/or manual report of anomalies.
Diagnosis and recovery actions as response to malfunction.
Management, maintenance and warranty procedures of equipment.