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Tecnasa: a history
of innovation

ENGINEER MIGUEL A. AUED S. CONSTITUTED TECNASA BASED ON A CULTURE OF SERVICE. TODAY, HE Continues INSPIRING OUR SPIRIT. HIS VISION OF OFFERING THE MOST INNOVATIVE TECHNOLOGY SOLUTIONS, WITH HIGH-QUALITY SERVICES, IS PRESENT IN EVERYTHING WE DO DAILY.

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"During our long trayectory, we have been recognized for providing trusted technological solutions, delivering great service, and helping our clients achieve exceptional results for their organization. With the evolution of TECNASA towards new solutions and exceptional service, we continue our legacy. "

Gaby Aued

Chief Executive Office and General Manager, Grupo TECNASA

what we value the most

Technology isn’t just what we do — it’s who we are. In 1972, TECNASA was born into the technology industry and from day one, our spirit of service, trusted expertise, and level of energy have allowed us to evolve at the same rate that computer technology advances. For nearly 50 years, thousands of clients have trusted our most important asset: our people. To deliver outstanding results, we live by a set of behaviors and actions. These are Our Real Values.

Impact
Unconditional
Trust-worthy
Honest
Didactic
Proactive
Innovative
Connected
Agile
Flexible

Company history

  • 1972
  • 1979
  • 1984
  • 1997
  • 1998
  • 2000
  • 2001
  • 2006
  • 2009
  • 2011
  • 2013
  • 2015

Following the passage of Panama’s new labor law, TECNASA officially opened for business. With the vision to provide a service to a demanding market, TECNASA developed an innovative payroll-calculating software.

In order to improve the culture of trusted service cultivated at TECNASA, we began renting and selling office equipment, bringing the first fully automated word processing systems to Panama.

To gain international recognition and further legitimize the company, TECNASA signed a distribution partnership with Digital Equipment Corporation (DEC), the world’s fourth-largest computer manufacturer.

To meet DEC’s production needs, TECNASA is certified as a Microsoft Solution Provider and Microsoft Authorized Training Center, installing more than 2,400 Exchange seats with their respective NT Windows servers.

Following the largest merger in the history of the computer industry, DEC is acquired by Compaq, and a distribution partnership with Compaq is signed.  New Horizons also opens in Panama to offer Microsoft-certified training in the use of the technology we provide our customers.

As TECNASA continued to grow, offering clients the best service with a centralized, highly-qualified staff included expanding our headquarters to a new, more modern and comfortable office in Panama City, the region’s technology hub. Additionally, TECNASA became the only company in Panama authorized to sell, support and maintain NCR products.

TECNASA experienced significant growth between 2001 and 2003. The company opened an office in El Salvador after NCR offered the rights to sell, support and maintain their products and services in the country. Between 2001-03, TECNASA was also named a distributor and authorized service center for all HP solutions, recognized as a Gold Business Partner for Microsoft and named HP Corporation Platinum Business Partner — the highest distinction a partner can acquire with HP. TECNASA also signed distribution agreements with Cisco, APC, McAfee and others.

To offer customers improved service and to expand the areas we operate in, TECNASA opened an office in Managua, Nicaragua and an additional Panamanian office, in David, Chiriquí.

In recognition of our outstanding service, McAfee named TECNASA the 2009 “Reseller Partner of the Year” — one of the most prestigious awards the company gives out. TECNASA also became ISO 9001:2000 certified for its payroll-processing services.

Another period of remarkable growth is experienced. TECNASA arrived in two new countries: Guatemala and Ecuador.

In 2013, TECNASA opened operations in Costa Rica — the sixth country in TECNASA’s portfolio.

TECNASA consolidates its regional presence by acquiring CSS Intelisys, a well-known IT solutions integration company in Honduras.

The following year, NCR awards TECNASA with two of its highest recognitions: Solutions Provider of the Year and Service Provider of the Year.

partners

  • PREMIER PARTNER

    In 2000, we signed the exclusive distribution agreement for the sale, support and maintenance of all NCR's business lines in Panama. Throughout the years, and thanks to a lasting and trusting relationship, TECNASA opens operations in Central America and Ecuador.

  • GOLD PARTNER

    Previously Websense, our alliance with this partner dates back more than 16 years in Panama. Currently, we offer Forcepoint's security solutions throughout our region.

  • PLATINUM PARTNER

    TECNASA and Fortinet have formed an enduring and strong alliance, offering security solutions for companies in all types of industries.

Through our world-class technology partners, we leverage the most innovative developments in computer technology and provide trustworthy service to our customers. TECNASA has become a leader in hardware, software and innovative, high-tech IT solutions while always providing the region’s best service.

TECNASA quick facts

The first location of TECNASA was a small office within the Avesa building, in Panama City.

Our Company

TECNASA quick facts

On the way to deliver two ATMs, the truck got stuck and had to be removed by an industrial crane. This did not affect the delivery, and the ATMs arrived at their destination on time.

our company

TECNASA quick facts

70% of our staff are male, but more women hold managerial positions as supervisors and managers.

TECNASA quick facts

The only way to access our most remote ATM is by helicopter and boat.

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TECNASA quick facts

Ernest Prytz, developer of our payroll processing system, still in use by our company, was discovered driving a taxi by one of TECNASA's founders on a trip to California. Prytz, at the time of their meeting, had just finished working at NASA.